Do you find our website to be helpful?
Yes   No

Oregon Cardiology’s poor record keeping and lousy office management

Here is a letter that I sent to the Office Manager of Oregon Cardiology, located at Peace Health Sacred Heart Medical Center, by fax on 12-10-19.

Re: “Urgent” Medical Record Request, Failure to send follow-up records, and more

I am writing to yo to express my disappointment with your office due to the following reasons:

  1. On 12-9-19 my office received a fax request for records labelled “URGENT” for a mutual patient. Her scheduled appointment with your office was for 12-10-19; less than 24-hours’ notice! Do you really schedule appointments at the last minute? Do you wait to request records at the last minute too? A similar event occurred in February when your office requested records on this patient for a New Patient evaluation but gave us less than 1-weeks’ notice! Is that also standard practice for your office?
  2. I faxed my response back to your office on 12-9-19 at 4:30pm when I found it upon coming into my office that is closed on Mondays. I specifically requested that you call my office in the morning when we opened at 9:30am, yet no one called. Do you commonly fail to follow-up on such specific requests from other physicians expressing these type of concerns?
  3. Your office requested records for the patients’s 8-19-19 visit with “name of her” PA on 8-8-19, to which we responded on 8-12-19. To date we have yet to receive her follow-up visit record from your office. So you expect us to respond to your requests quickly, but you can’t be bothered to forward your own follow-up visits to their primary care doctor even more than 90 days later?!

Obviously since no one called, the records were NOT “urgently” needed; you were able to complete the patient visit without them.

I seriously doubt that anyone at your office will respond to my five questions in writing as I would like to see done, so recognize that I will be posting about these incidents on my web blog and specifically citing your clinic if I don’t receive a written response by close of business this Friday, 12-13-19. If I can take the time to complain in writing, you can respond in writing too.

Signed off, Dr. Darryl George

Guess what? Someone did call on Tuesday, 12-17-19, but failed to leave a message when we didn’t answer. But no response since then and definitely no letter as requested.

So here’s my blog entry as promised.

You Might Also Enjoy...

Is “Aviva” hiding something?

Umpqua Community Health Center (UCHC) recently changed their name under the state business registry. They still kept the one name for legal reasons, but changed the public name to the DBA (doing business as) name of “Aviva.”