CHI Mercy is so great about spinning the details on anything that they can turn into a big billboard along the highway. Let’s see how they spin this one off too.
Leapfrog’s Fall 2019 Hospital Safety Grade reports are out. Mercy Medical Center scored a “B.”
Drive a little farther and you will get better medical care at these “A” rated hospitals: Asante Three Rivers in Grants Pass, PeaceHealth Sacred Heart at RiverBend in Springfield, and Providence Medford and Asante Rogue Regional, both in Medford.
Let’s look at the red failing scores of Mercy:
Failing rates of C. difficile infection.
Poor treatments of serious breathing issues after surgery.
Poor medication alerts to physicians due to their poor use of computerized orders for medications.
Poor scores on physicians communicating with patients regarding the reasons for the use of ordered medications.
Poor discharge instructions leaving the patients in doubt as to what they should or should not be doing, their medications, and more.
Poor staffing regarding nursing which leads to delays in care and burnt-out staff.
Poor communications by doctors and nurses to their patients.
And sadly, but not to be unexpected given all the above, poor responsiveness of staff to the needs of the patients, such as delays in helping to the bathroom, responding to new symptoms, and even worse failing to respond to complaints of pain in a timely manner.
From what I have heard from patients, Mercy staff seems to think that pain is good for you.
Here’s a link to review all these scores for yourself: https://www.hospitalsafetygrade.org/h/chi-mercy-health-mercy-medical-center?findBy=zip&zip_code=97470&radius=100&rPos=156&rSort=distance